HOW DO I...?
OBTAIN A TELEPHONE CONSULTATION? Tel: 0844 815 1379

Sometimes a telephone consultation will replace the need for face to face consultation. Please call the appointment line to book a slot where the doctor will call you on your chosen number. If during the telephone consultation the doctor decides that you need a face to face consultation, you will be given the next available appointment.

The following may be suitable for telephone consultation - hay fever, medication review, certificates, simple cold and cough, advice about travel vaccination.

HOW DO I...?
MAKE AN APPOINTMENT? Tel: 0844 815 1379

Open 8.30 - 11.00am and 2.00 - 5.00pm Monday, Tuesday, Thursday and Friday
Wednesday 8.30 - 12 noon.

Appointments are of 10 minutes' duration. Taking more time delays the surgery for others.
Please arrive on time for your appointment; if you arrive late you may have to rebook the appointment.
You must inform the surgery if you are unable to attend an appointment. Two instances of failure to attend appointments, without prior notice to the surgery, may result in Riley House removing you from our patient list.

The appointment system operates both for your convenience and to aid the doctor and should be one patient to one appointment.

Bookings can be made up to a week ahead for routine surgery consultation. If you cannot attend for your appointment, please let us know ASAP so that the consultation may be offered to another patient whose need may be urgent.

HOW DO I...?
OBTAIN A HOME VISIT? Tel: 0845 815 1379

If you require a home visit please telephone the surgery before 10.30am. Home visits are for those patients who are housebound or are too ill to come to surgery. Please try to visit the surgery if you possibly can as a more complete and effective consultation can be carried out there. The receptionist will ask for full details of the patient's name, address, age and telephone number and the reason for the visit. This information helps the doctors plan their calls and allows urgent problems to be dealt with promptly.

HOW DO I...?
OBTAIN THE RESULTS OF A TEST?

Please enquire at the reception desk or telephone 0845 815 1379 after 2.00pm for results of tests organised by us. In the interest of confidentiality information can only be given to the patients themselves. You may leave an SAE for cervical smear results.